Refund Policy

1. Digitally delivered Product

Because the Product is a digital file that cannot be physically returned, sales are final once access to the Product has been provided, except where otherwise required by applicable law or as expressly stated below.

If an order has not yet been accepted and the secure download email has not been sent, you may ask us to cancel it. Because delivery is initiated automatically after payment verification, cancellation may no longer be operationally possible once that process begins.

2. Replacement, correction, or refund

We will provide an appropriate replacement, correction, or refund where:

• you were charged more than once for the same order;
• the Product was not delivered and we cannot provide access after reasonable troubleshooting;
• the delivered file is corrupted or cannot be opened in the supported software, and we cannot provide a working replacement;
• the delivered Product is materially different from the description shown before payment; or
• applicable law requires a refund or other remedy.

Where applicable law gives you the right to choose a refund rather than a replacement, that legal right controls.

3. Circumstances ordinarily not covered

Subject to non-waivable law, refunds ordinarily are not provided solely because you:

• changed your mind after access was provided;
• did not read a clearly disclosed eligibility limitation;
• purchased for a property within Dallas city limits or another excluded transaction;
• attempted to use the Product outside its stated scope;
• expected legal advice, completion, customization, or review; or
• used an unsupported browser or mobile PDF preview when the file works in the recommended desktop software.

4. Reporting and refund timing

Please report a problem within 14 calendar days so we can investigate promptly. This reporting period does not shorten any legal right that cannot be shortened by contract.

Approved refunds are initiated to the original payment method within five business days. Your bank, card issuer, or payment provider controls when the credit appears.

5. How to submit a request

Include your name, order email, order number, and a description of the issue. A screenshot of a technical error may help. Do not send a completed lease or tenant information.

Nothing in this Policy limits rights or remedies that applicable law does not permit us to waive.